How do I return an item?

Photo Finish Frames is committed to providing the finest products and services to our customers. If you are not 100% satisfied with your purchase, please notify us by email or phone before returning the item(s) to us.

All returns must be postmarked no more than 30 days after you receive them. 
If the shipment is damaged, please report the damage to the carrier at the time you accept the package. 

In order to receive a full refund of the purchase price, item(s) must be in their original condition and packing when returned.  We cannot accept returns if the adhesive has been used on the matting systems. If shipping costs were included in the price of your order, the actual shipping cost incurred to originally ship your order will be deducted from your refund.  We do not pay for return shipping costs.

Please contact us at if you need assistance or have any questions.

If the glass is cracked or shattered and the box appears to be in good condition, please read the following:

What do I do if the glass is cracked or shattered!

We do our best to package your framing kit using the best custom engineered packaging materials available.  Unfortunately, we cannot control how the package is handled during shipment and on occasion the glass may crack or shatter due to poor handling, extreme vibration, impact or pressure.

If you believe the glass has been cracked or is shattered please send us an email to  and request a free replacement glass.  If other components have been damaged, please be sure to let us know so we can provide you with the best solution.

If you do not feel comfortable handling the broken glass, you can request a return label and replacement kit.  Please note that this process can take up to 10 business days.

If you have any questions, please feel free to contact us at 

Your satisfaction is our number one priority!